How to Reach Us
NonGamStop UK maintains several dedicated email channels to ensure your enquiry reaches the right member of our team as quickly as possible. We have structured our contact points around the most common types of enquiries we receive, so please choose the channel that best matches the nature of your message. This helps us route your enquiry to the person best placed to respond and reduces the time it takes to provide a meaningful reply.
General Enquiries
Questions about our site, content, recommendations, or anything else that does not fall into a specific category below.
info@adamhilton.orgEditorial Team
Content corrections, factual updates, review feedback, suggestions for new content topics, or press enquiries.
editorial@adamhilton.orgPartnerships
Operator submissions, affiliate programme enquiries, advertising opportunities, and business collaborations.
partnerships@adamhilton.orgResponse Times
We take every enquiry seriously and endeavour to provide thoughtful, helpful responses rather than rushed replies. Our current response time targets are as follows:
- General enquiries: We aim to respond within 48 hours during business days (Monday to Friday). Messages received over weekends or UK bank holidays will be addressed on the next working day.
- Editorial corrections: Factual corrections and content accuracy reports are treated as high priority. We aim to acknowledge these within 24 hours and implement verified corrections within 48 hours.
- Partnership enquiries: Operator submissions and business proposals are reviewed within 3 to 5 working days. Please include all relevant details in your initial message to avoid delays.
- Responsible gambling concerns: If your message relates to problem gambling or player welfare, we will do our best to respond within 24 hours. However, if you need immediate support, please contact the National Gambling Helpline on 0808 8020 133 (free, 24/7) as they are better equipped to provide real-time assistance.
During periods of high volume, particularly following major industry events, regulatory changes, or the launch of new casino reviews, our response times may be slightly longer than usual. We appreciate your patience and assure you that every message receives attention.
What We Can Help With
Our team handles a wide range of enquiries from readers, operators, and industry professionals. Here are the most common types of questions and requests we receive, along with guidance on which contact channel to use:
For Readers and Players
If you are a reader of NonGamStop UK, we are always happy to hear from you. The feedback we receive from our audience is invaluable in helping us improve our content and ensure our reviews remain relevant and useful. Common reader enquiries include:
- Casino recommendations: Looking for a specific type of non-GamStop casino? While we cannot provide personalised gambling advice, we can point you toward relevant reviews and guides on our site that match your criteria.
- Factual corrections: If you have spotted an error in one of our reviews, guides, or other content, please let us know via editorial@adamhilton.org. We take accuracy extremely seriously and will investigate and correct any verified errors promptly.
- Content suggestions: Have an idea for a review, guide, or feature you would like to see on our site? We welcome suggestions and consider every proposal from our readers. Email editorial@adamhilton.org with your idea.
- Casino complaints: If you have had a negative experience with a casino featured on our site, we want to know about it. Player feedback directly informs our review updates. Please provide specific details including the casino name, the nature of the issue, and any relevant dates or evidence.
- Technical issues: If you are experiencing problems using our website, such as broken links, display issues, or loading errors, please report them to info@adamhilton.org with details of your device, browser, and the specific page affected.
For Casino Operators
NonGamStop UK reviews casinos based on our independent editorial criteria and testing methodology. If you are an operator interested in having your casino reviewed or listed on our site, please note the following:
- Review submissions: We accept submissions from operators seeking an independent review. Email partnerships@adamhilton.org with details of your casino, licence information, and any specific features you would like us to evaluate. Please note that submitting your casino does not guarantee a favourable review. Our editorial team conducts all reviews independently using our standard testing methodology.
- Affiliate partnerships: For information about our affiliate programme and partnership opportunities, contact partnerships@adamhilton.org. Please include your brand name, licensing details, target markets, and current affiliate terms.
- Content corrections: If you are an operator and you believe information in one of our reviews about your casino is inaccurate, please contact editorial@adamhilton.org with specific details of the claim you are disputing and supporting evidence. We will investigate promptly.
For Industry Professionals and Media
NonGamStop UK team members are available for media enquiries, expert commentary, and industry discussions. If you are a journalist, researcher, or industry professional seeking insight or quotes on topics related to non-GamStop casinos, UK online gambling, regulatory matters, or responsible gambling, please contact editorial@adamhilton.org with details of your request, publication, and deadline.
Send Us a Message
Use the form below to get in touch. Please provide as much detail as possible so we can route your enquiry to the right team member and provide a comprehensive response. All fields marked with an asterisk (*) are required.
Contact Form
Important Information Before You Contact Us
To help us assist you as efficiently as possible, please keep the following points in mind when reaching out:
- We are not a casino: NonGamStop UK is an independent review and information website. We do not operate any casinos, process any deposits or withdrawals, manage player accounts, or handle any gambling transactions. If you have an issue with a specific casino, you need to contact that casino's customer support team directly.
- We cannot resolve disputes: While we welcome feedback about casinos featured on our site and use this information to update our reviews, we are not able to act as a mediator or arbitrator in disputes between players and operators. For formal dispute resolution, we recommend contacting the casino's licensing authority or an alternative dispute resolution (ADR) service.
- We do not provide gambling advice: Our content is informational and educational in nature. We do not provide personalised gambling advice, tips, or strategies. All decisions to gamble are made at your own risk and discretion.
- Responsible gambling support: If you or someone you know is experiencing gambling-related harm, please contact a professional support organisation rather than our editorial team. The National Gambling Helpline is available 24/7 on 0808 8020 133, and additional resources are listed on our Responsible Gambling page.
Need Urgent Help?
If you are in crisis or experiencing thoughts of self-harm related to gambling, please contact the Samaritans immediately on 116 123 (free, 24/7) or the National Gambling Helpline on 0808 8020 133. These services provide immediate, confidential support from trained professionals.
Frequently Asked Questions About Contacting Us
Below are answers to the most common questions we receive about our contact process and what to expect after you reach out.
Additional Contact Information
NonGamStop UK is a digital-first publication with a distributed team based across the United Kingdom. Our editorial team, compliance experts, and content specialists work remotely, which allows us to engage the best talent regardless of location and maintain the flexibility needed to cover the fast-moving online gambling industry.
For legal correspondence, formal complaints, or matters requiring written communication, please use our general email address at info@adamhilton.org and include "Formal Communication" in the subject line. We will ensure your message is directed to the appropriate team member and handled with the attention it requires.
We are committed to being accessible and responsive to everyone who takes the time to reach out. Whether you have a quick question about a casino review, a detailed correction for our editorial team, or a business proposal for our partnerships division, we value your communication and will do our best to provide a helpful, timely response.
Thank you for your interest in NonGamStop UK. We look forward to hearing from you.
Follow Us
Stay up to date with the latest non-GamStop casino reviews, bonus offers, and industry news by following us on social media. We share new reviews, guide updates, exclusive content, and respond to reader questions across our social channels.
We are most active on Twitter/X and Telegram, where we regularly engage with our community and share time-sensitive updates about new casino launches, bonus changes, and industry developments. If you prefer email updates, you can also subscribe to our newsletter by contacting info@adamhilton.org and asking to be added to our mailing list.